The Norstar Group of Companies is committed to achieving and maintaining excellent standards of customer care. The Norstar team of customer care experts work in a synchronistic manner with the sales and marketing, public relationship management, project management and construction management teams to ensure that customer expectations are met and exceeded. Customer care remains continuously in touch with purchasers to ensure that their concerns are addressed and questions answered at all points of the purchase and sale and development process.
For the residential consumer, Norstar offers the new homeowner many options to customize their new home to their needs and to make it uniquely their own. The sale centres offer wonderful display areas with samples and finishes and a helpful staff of knowledgeable design and colour co-ordinators to assist with purchasers’ finishing choice decisions.
Occupancy Dates: Tentative and Confirmed
For the Norstar new homebuyer, the Agreement of Purchase and Sale provides a Tentative Occupancy/Possession Date which is the date upon which Norstar estimates the new Norstar home will be ready to be occupied by the new homebuyer. As construction progresses, Norstar will assign the purchaser a Confirmed Occupancy/Possession Date. Purchasers should be aware that both the Tentative Occupancy/Possession Date and the Confirmed Occupancy/Possession Date may change depending on the progress of the construction process.
Colour Selections & Upgrades
Norstar’s customer care personnel is committed to assisting Purchasers with their colour, finishing and upgrade selections to make their new home interiors unique and personalized.
Approximately 8 – 12 months prior to the Purchaser’s Occupancy/Possession Date, a Norstar customer care representative will contact the Purchaser to schedule a colour selection and upgrades appointment at the sales site décor centre. The Purchaser will then have the opportunity to select suite paint colours, suite finishes such as flooring, countertops and cabinetry and any upgrades to appliances offered by Norstar through its designer-selected options. Norstar’s customer care representatives will ensure that Purchasers understand their range of options for making their new homes uniquely their own.
Pre-Delivery Inspection (PDI)
Shortly prior to the Purchaser’s Occupancy/Possession Date, a Norstar customer care representative will contact the Purchaser to arrange a Pre-Delivery Inspection (PDI) appointment to occur at the Purchaser’s new home.
During the PDI, the Purchaser and Norstar’s customer care representative will walk through all areas of the new home together and the Norstar representative will assist the Purchaser in preparing his/her PDI written record of incomplete items within the home, if any. The Purchaser will then execute his/her Certificate of Completion and Possession which is provided to Tarion.
At this time, the Purchaser is also provided with his/her Tarion Homeowner Information Package and with an overview of the operation of all electrical and mechanical components of the new home.
If a Purchaser is unavailable or unable to attend at and complete his/her PDI, the Purchaser may appoint a designate on his/her behalf to complete and sign:
• The PDI form
• Tarion Certificate of Completion and Possession
• Confirmation of Receipt of the Tarion Homeowner Information Package.
After completion of their PDIs, Norstarcondominium Purchasers should contact the development’s property manager to select a date for elevator reservation for their move-in to their new homes to occur on the Confirmed Occupancy/Possession Date or thereafter, depending upon elevator availability.
Closing Dates – Interim & Final
For condominium Purchasers, two closings will occur in the purchase process of a new condominium unit.
The first closing occurs on the Confirmed Occupancy/Possession Date when the Purchaser first takes possession of his/her new home; this is commonly referred to as the Interim Occupancy Closing.
The second closing occurs on Final Closing when the Purchaser’s purchase of the condominium unit is complete and title transfers from Norstar to the Purchaser. Final Closing only occurs after the building is registered as a condominium under the Condominium Act. Typically, final closing will occur within 6 – 8 weeks following condominium registration.
First Time Buyer Checklist
Colour Selection Appointment. (About 6 to 12 months prior to your occupancy closing, our Customer Care representative will contact you.)
Pre-Delivery Inspection Appointment. (About two weeks prior to your occupancy closing, our Customer Care representative will contact you.)
Remember to book an appointment to meet your lawyer for your occupancy closing. (Your lawyer will receive your occupancy closing package from our lawyer prior to your occupancy closing.)
Have you received your occupancy closing package and keys yet? (On your occupancy closing date, our Customer Care representative will contact you to pick up your package and keys when our Customer Care representative receives confirmation from our lawyer that the closing transaction has been completed.)
Have you arranged a mortgage appraisal yet? (Before your final closing, you should contact your financial institution to arrange your mortgage appraisal and your mortgage.)
Remember to book an appointment to meet your lawyer for your final closing. (Your lawyer will receive your final closing package from our lawyer prior to your final closing.)
To help us serve you better, please be sure to provide us with updated contact information as and when necessary.